Christmas and New Year information

Our Contact Centre will be closed and our social media not monitored between 24 Dec 12:30pm until the 2 Jan 2026. Our emergency repairs line will be operational throughout the Christmas and New Year period for emergencies only (0300 123 3068).

Managing your Tenancy Contract

We are here to help you manage your Tenancy Contract and understand the importance of your Tenancy Contract. We are responsible for making sure we invest in your home and that it is in a good condition and maintains the Welsh Housing Quality Standard (WHQS).

As a tenant, you are responsible for:

  • paying your rent and other charges on time
  • looking after your home and garden
  • acting in a reasonable way so as not to upset other people living near you
  • more information is in your Tenancy Contract

If you would like some help understanding how to manage your Tenancy Contract, please feel free to get in touch.