Christmas and New Year information

Our Contact Centre will be closed and our social media not monitored between 24 Dec 12:30pm until the 2 Jan 2026. Our emergency repairs line will be operational throughout the Christmas and New Year period for emergencies only (0300 123 3068).

Pest Control

We will treat the following pests inside our properties, free of charge:

  • rats
  • mice
  • fleas
  • cockroaches
  • bedbugs.

You can get advice on dealing with other pests outside your home from the British Pest Control Association.

We will only carry out one course of treatment. Once the problem has been resolved, if it returns in the future, the tenant will be responsible for getting the problem treated.

You may be recharged for pest control if your actions have caused the infestation. If you fail to keep an appointment, we will stop the treatment and you will be responsible for making your own pest control arrangements at your own expense.

If you feel you have a problem, please report this to us, so we can look into it.